Interpersonal Skills at WorkRoutledge, 11/09/2002 - 320 من الصفحات In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful. Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment. |
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النتائج 6-10 من 40
... the interpretation 2a OBSERVE and reflect on the experience 3a INTERPRET and make sense of the experience Figure 2.1 The experiential learning model. conceptual models, such as those presented in this book, to. 25 A MICRO-SKILLS APPROACH.
... interpreting and making sense of this experience and, if (as in this case) it is not satisfactory, searching for an appropriate correction routine. 4(a) The fourth stage involves thinking about how to test the effectiveness of this ...
... interpreting and making sense of this experience and assimilating any new understanding into the interviewer's conceptual framework. The outcome of this stage is a tentative revision of the subjective theory. This usually manifests ...
... Interpret & make sense of the experience Formulate new hypothesis about cause and effect Apply correction routine Figure 2.2 How learning occurs. At various points in this book you will be presented with exercises that will require you ...
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المحتوى
1 | |
19 | |
3 Awareness of self and others and the development of interpersonal competence | 32 |
4 Listening | 48 |
5 Listening to nonverbal messages | 71 |
6 Questioning and the informationgetting interview | 98 |
7 Presenting information to others | 130 |
8 Helping and facilitating | 157 |
9 Asserting and influencing | 200 |
10 Negotiating | 224 |
11 Working with groups | 259 |
12 Managing relationships more effectively | 291 |
Index | 301 |