Business Process Change: Concepts, Methods, and TechnologiesVarun Grover, William J. Kettinger Idea Group Inc (IGI), 01/01/1995 - 687 من الصفحات Corporations are undergoing massive restructuring efforts to cope with a changing competitive environment. Fundamental to these efforts is the redesign and change of business processes. While many organizations have gained considerable experience in business process change, basic questions remain unanswered. This book contains a carefully reviewed compilation of original contributions by internationally renowned consultants, practitioners, and researchers, all of whom have been intricately involved with business process reengineering (BPR). It clearly outlines BPR methods, techniques and tools and the role that information technology plays as a strategic enabler of BPR. |
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الصفحة 327
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الصفحة 337
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الصفحة 408
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المحتوى
INTRODUCTION | 1 |
OVERVIEW | 14 |
Chapter | 19 |
Chapter 2 | 34 |
Chapter 3 | 57 |
Chapter 4 | 78 |
INFORMATION TECHNOLOGY | 123 |
Chapter 6 | 143 |
Chapter 13 | 350 |
Chapter 14 | 376 |
Chapter 15 | 402 |
IMPLEMENTATION | 425 |
Chapter 17 | 453 |
Chapter 18 | 475 |
Business Process Reengineering Politics and | 493 |
Chapter 20 | 526 |
Chapter 7 | 165 |
Chapter 11 | 184 |
Chapter 8 | 187 |
METHODS | 208 |
Chapter 10 | 245 |
Business Reengineering with Business Rules | 291 |
Chapter 12 | 330 |
Chapter 21 | 556 |
THE INFORMATION SYSTEMS FUNCTION | 589 |
Chapter 23 | 612 |
Chapter 24 | 630 |
AUTHOR BIOGRAPHIES | 669 |
681 | |
عبارات ومصطلحات مألوفة
activities Activity-Based Costing Amsterdam Municipal analysis approach architecture BPR effort BPR innovation BPR projects BPR team business events Business Process Redesign business process reengineering business rules Champy chapter client/server companies competitive complex component process concept conceptual schema corporate cost culture customer value database Davenport decision defined dynamic employees enabling engineering entity evaluate example existing process Figure firms focus focused framework functional goals Hammer Harvard Business Review IDEF IDEF1 IDEF3 IDEFØ identify implementation information architecture information management information systems planning information technology infrastructure integration interaction internal involved K-complexity KBSI learning Management Review manufacturing ment methodology methods objectives ontology organization change organization's organizational output performance problem process change process modelling radical reduce reengineering efforts reengineering projects relationships response role software application strategic information systems structure task techniques tion top management users